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PRIVACY POLICY

Last Updated: January 2025

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Dondoo Studios (“we”, “us”, “our”) respects the privacy of all users (“you”, “your”) who access and use our mobile application (the “Application”). This Privacy Policy explains how we collect, use, disclose, protect, and retain your personal information in accordance with:

  • The Protection of Personal Information Act 4 of 2013 (POPIA)

  • Applicable South African cybersecurity standards

  • Industry best practices for mobile applications (Google Play / Apple App Store)

Please read this Privacy Policy carefully. If you do not agree with the terms of this policy, please do not access or use the Application.

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1. CHANGES TO THIS PRIVACY POLICY

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We may update this Privacy Policy at any time. Changes will be indicated by the “Last Updated” date above.
Your continued use of the Application after changes are posted constitutes acceptance of the revised Policy.

2. THIRD-PARTY STORES

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This Privacy Policy does not apply to third-party app stores or payment gateways where the Application may be downloaded or where in-app purchases are made (e.g., Google Play, Apple App Store).
These third parties may collect their own data, and we are not responsible for their practices.

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3. INFORMATION WE COLLECT

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We may collect information in the following categories:

 

3.1 Personal Data

 

Personal information you voluntarily provide, such as:

  • Name, surname, email address

  • Contact details

  • Profile information

  • Messages, comments, chat content

  • Survey responses

  • Data submitted during account creation or app interaction

Public Content:
If you post in public areas (forums, comments, chats), such information becomes publicly accessible.

 

3.2 Derivative Data

 

Automatically collected through the Application:

  • App activity, user interactions, button clicks

  • Engagement metrics (likes, views, responses)

  • Server logs and diagnostics

 

3.3 Financial Information

 

If payments are processed within the Application:

  • Credit/debit card data (brand, expiration)

  • Billing information

We store minimal financial data.
All sensitive financial information is stored securely by our third-party payment processor.
Please review their Privacy Policy for more details.

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3.4 Social Media Login & Third-Party Integrations

 

If you sign in using services like:

  • Facebook

  • Google

  • Apple

  • Instagram

  • Twitter

  • Other social platforms

We may receive information such as:

  • Name, username

  • Email address

  • Gender, birthday

  • Profile images

  • Public contact lists

  • Location (if shared)

You may choose which permissions to grant or deny.

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3.5 Geo-Location Information

 

We may request GPS or location access to provide location-based features.
You can change access in your device settings at any time.

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3.6 Mobile Device Permissions

 

Depending on the features you use, the Application may request access to:

  • Camera

  • Microphone

  • Storage

  • Contacts

  • Bluetooth

  • Sensors

  • Calendar or reminders

  • Push notifications

Permissions can be managed through your device settings.

 

3.7 Device Information

 

We may collect:

  • Device model, manufacturer

  • Operating system and version

  • Device ID / advertising ID

  • IP address

  • Country/region

  • App performance and crash data

 

3.8 Third-Party Data

 

If authorised, we may receive data from:

  • Third-party services

  • External login providers

  • Referral or invitation lists

 

3.9 Contests, Surveys, Giveaways

 

Any personal information submitted for promotional activities may be collected and processed.

 

4. HOW WE USE YOUR INFORMATION

 

We use the data collected to:

  • Create and manage user accounts

  • Provide, personalise, and improve the Application

  • Facilitate purchases, payments, refunds

  • Deliver targeted notifications, content, or offers

  • Respond to support inquiries

  • Prevent fraud and ensure platform security

  • Analyse trends, usage, and performance

  • Notify you of app updates and improvements

  • Support marketing campaigns (only with your consent)

  • Fulfil legal obligations or respond to law enforcement

  • Enable user-to-user communication where applicable

We will not use your personal information for any purpose unrelated to the function of the Application unless required by law or with your consent.

 

5. POPIA COMPLIANCE & YOUR RIGHTS

 

As a South African organisation, we comply fully with POPIA.

 

Your POPIA Rights Include:

 

You have the right to:

  • Access your personal information

  • Request correction, deletion, or restriction

  • Object to certain forms of processing

  • Withdraw consent at any time (where consent was required)

  • Request information on third-party sharing

  • Lodge a complaint with the Information Regulator of South Africa

Requests can be submitted to: info@dondoo.co.za

 

6. DISCLOSURE OF YOUR INFORMATION

 

We may share information:

 

6.1 Legal Requirements

 

We may disclose your information if required to:

  • Comply with applicable law

  • Respond to legal processes (e.g., subpoenas)

  • Prevent fraud or security breaches

  • Protect the rights and safety of users or the public

 

6.2 Third-Party Service Providers

 

We may share information with trusted providers who assist with:

  • Hosting and cloud services (e.g., AWS)

  • Payment processing

  • Analytics and performance tracking

  • Email delivery

  • Customer support

  • Security monitoring

All service providers must comply with POPIA and equivalent international standards.

 

6.3 Marketing Communications

 

Only with your consent, your information may be shared with marketing partners.

 

6.4 User Interactions

 

If you interact publicly (comments, chat, forums), other users may see:

  • Your name

  • Profile picture

  • Activity descriptions

 

6.5 Business Transfers

 

If Dondoo Studios undergoes a merger, sale, or acquisition, your information may be transferred to the successor.

 

7. TRACKING TECHNOLOGIES

 

7.1 Cookies & Web Beacons

 

We may use cookies, pixels, and analytics tools to:

  • Improve app performance

  • Personalise your experience

  • Monitor usage behaviour

You may disable cookies in your browser settings, but some features may not function properly.

 

7.2 Internet-Based Advertising

 

Third-party tools may use cookies to deliver personalised ads.

 

7.3 Analytics

 

We may use third-party analytics tools (e.g., Google Analytics for Firebase, AWS analytics tools) to:

  • Analyse performance

  • Understand user behaviour

  • Improve features

These vendors do not receive personally identifiable information unless explicitly permitted by you.

 

8. THIRD-PARTY WEBSITES

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Links in the Application may lead to external websites or services.
We are not responsible for the content, privacy practices, or security of these third parties.

 

9. SECURITY OF YOUR INFORMATION

 

We implement administrative, technical, and physical safeguards including:

  • SSL/TLS encryption

  • Encrypted cloud storage

  • Access controls and MFA

  • Regular security audits

  • Firewalls and intrusion monitoring

  • Data minimisation and access-based controls

While we take reasonable measures, no system is 100% secure.
You use the Application at your own risk.

 

10. POLICY FOR CHILDREN

 

We do not knowingly collect information from children under 13 years old.
If such data is discovered, it will be deleted immediately.

 

11. DO-NOT-TRACK (DNT)

 

We currently do not respond to DNT signals due to the lack of a universal standard.

 

12. OPTIONS REGARDING YOUR INFORMATION

 

12.1 Account Information

 

You may update or delete your account by:

  • Adjusting settings in the Application

  • Contacting us directly

Residual information may remain for:

  • Fraud prevention

  • Legal compliance

  • Audit requirements

 

12.2 Email and SMS Communications

 

You may opt out by:

  • Updating your preferences in the Application

  • Following unsubscribe links

  • Contacting us directly

 

13. CONTACT US

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If you have any questions about this Privacy Policy or your personal information, contact us:

Dondoo Studios (PTY) LTD
11 Mackay Ave, Randburg, South Africa, 2194
Email: info@dondoo.co.za
Phone: +27 82 552 8261

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